Description

Maximus is hiring an Operations Supervisor to support the Iowa Core Standardize Assessments (IA CSA) Program. 

In this role, the Operations Supervisor will oversee critical backoffice functions, including the development and maintenance of manual workflows, creation and management of tracking tools, assignment of daytoday work items, and support of daily and monthly reporting activities. The supervisor will monitor employee performance to ensure compliance with established protocols and service level agreements (SLAs), while working closely with crossfunctional departments to ensure all work is completed accurately and within required timelines. This position is responsible for leading, coaching, training, and counseling direct reports; researching and responding to escalated inquiries in a timely, professional, and informative manner; and producing weekly and monthly reports for presentation to staff. 

This is a full-time position that is fully remote in the US.

**Position is contingent upon contract award. 

About the Program

The IA CSA (Iowa Core Standardize Assessments) will conduct clinical assessments for individuals seeking enrollment into all Iowa Medicaid Waivers or to conduct clinical reassessments for Medicaid Waiver Recipients.  

Why Maximus? 

• Work/Life Balance Support - Flexibility tailored to your needs
• Competitive Compensation - Bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities-Participate in training programs, workshops, and conferences
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees

Essential Duties and Responsibilities:

• Responsible for assigning day-to-day work items
• Monitor employee performance for compliance with established protocol (SLA
• Work closely with other functional departments to ensure all work is completed timely and accurately
• Effectively lead, coach, train, and counsel direct reports
• Research and respond to any escalated inquiries and requests in a timely, professional, and informative manner
• Produce weekly/monthly reports to be presented to staff

Minimum Requirements:

• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience
• Minimum of two years of supervisory and professional experience
• Proficient in Microsoft Office Suite (Word, Outlook, Excel)

Preferred Requirements:

• Minimum of four years administrative and operational experience
• Experience working in a clinical office setting

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace