Description
The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Future Need - Actively Interviewing
Location: Remote in any United States jurisdiction not excluded from this job advertisement.
Be the first line of defense for a platform millions of Veterans depend on! As an NOC Analyst, you will provide 24/7 eyes-on-glass monitoring, service request intake, and initial incident response across mission-critical applications supporting the Department of Veterans Affairs (VA).
Position Description: The NOC Analyst provides round-the-clock monitoring, alert triage, severity classification, and service request intake ensuring Critical and High priority requests are acknowledged within mandated response times.
Tasks/activities include, but are not limited to:
- Monitors dashboards and alerting tools 24/7, providing the first line of detection for production issues, degradations, and disruptions
- Acknowledges and processes all incoming service requests through Jira
- Ensures Critical requests receive manual response within 5 minutes and High requests within 15 minutes
- Applies correct severity classification (Critical, High, Medium, Low, Other) to all incoming service requests and incidents
- Initiates coordination calls and notifies VA Leadership for Critical and High severity issues within required timeframes
- Documents initial incident conditions and contributes to incident ticket creation supporting formal incident reports prepared by Site Reliability Managers (SRE) and the Monitoring and Incident Manager
- Tracks production and staging/development availability and reachability metrics in support of weekly Service Level Agreement (SLA) reporting
- Escalates Critical and High severity issues to on-call SREs and the Monitoring and Incident Manager following documented escalation procedures
- Participates in shift handoff procedures ensuring continuity of awareness for ongoing issues, scheduled maintenance, and known degradations
- Supports stakeholder training at least once per Program Increment on service request intake procedures and expectations
Compensation & Benefits: The annual projected pay range for this position is $57,860 - $90,953 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
- Medical, dental, vision and prescription drug coverage for you and your family.
- Life Insurance, short-term disability and long-term disability paid for by the Company.
- Supplemental coverages including Accident, Critical Illness, and Hospital.
- Additional Life insurance coverage for you and your dependents.
- 401k plan with various options to select based on your retirement goals.
Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program. http://www.dhs.gov/E-Verify
Requirements
Minimum/General Experience: 3 years of experience in a Network Operations Center (NOC) and 24/7 IT operations environment
Minimum Education: Bachelors Degree in information technology or related field; CompTIA A+ or Network+ certification (preferred)
Essential Skills/Qualifications:
- Excellent ability to monitor dashboards and alerting tools 24/7, recognize the urgency of service requests, and take feasible actions to minimize impact
- Excellent knowledge of severity classification standards (Critical, High, Medium, Low, Other)
- Excellent ability to apply correct classification to incoming service requests and incidents
- Excellent ability to acknowledge and process service requests through Jira meeting Critical and High response standards
- Above average ability to proactively and timely communicate and coordinate with all authorized entities necessary to limit impacts to Veteran services
- Above average experience working rotating shifts in a 24/7/365 operations environment supporting mission-critical systems
- Working knowledge of basic cloud platform concepts, Kubernetes terminology, and AWS service names to triage and route tickets
- Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
- Excellent verbal and written communication skills
General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
- Assignment Location - Remote
- Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Typing, communicating, repetitive motions.
- Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
- Inside environmental conditions with protection from outside elements.
Security: Active Federal Civilian Public Trust clearance
- U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years
Federal Civilian Public Trust Consists of a review of up to but not limited to:
- Covers 10 year period and in some instances lifetime events
- OPM Security Investigations Index (SII)
- DOD Defense Central Investigations Index (DCII)
- National Agency Check (NAC) records
- FBI name check
- FBI fingerprint check
- Credit report check
- Written inquiries to previous employers and references listed on the application for employment
- Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
- Law enforcement check
- Court records check
- Education check - Attendance and Degrees
