Description
JOB SUMMARY
The Vice President of Client Services at Austin Habitat for Humanity provides strategic leadership for the Client Services Department, managing all aspects of the client journey—from initial contact and program intake through home closing. This role oversees programs designed to build and reinforce homebuyer readiness, ensuring clients are prepared for successful homeownership. Additionally, the VP is accountable for maintaining full compliance with Fair Housing and Equal Opportunity standards, lending regulations, and sales contract laws.
In alignment with Austin Habitat for Humanity’s strategic plan, the Vice President of Client Services develops and executes strategies to market and sell AHFH affordable housing across the five counties served in Central Texas. This includes close collaboration with the Development, Grants, and Marketing & Communications teams to ensure outreach, engagement, and program goals are met.
The VP of Client Services operates within Austin Habitat’s EOS (Entrepreneurial Operating System) framework, with clear accountabilities, measurable goals and a commitment to organizational clarity and impact
This is an on-site position based at our Austin Habitat for Humanity corporate offices located at 500 W. Ben White Blvd., Austin, TX Remote work is not available for this role.
Employment terms and benefits are outlined in the AHFH employee manual
DUTIES AND RESPONSIBILITIES:
Direct the Austin Habitat home sales cycle while providing equal opportunity outreach to potential AHFH clients
Oversee and iteratively improve sales processes for all new AHFH homes as well as other client services, including HUD Housing Counseling and Foreclosure Prevention
Supervise the work of the Client Services staff, volunteers, and committees
Oversee all client engagement activities, including sweat equity participation, class attendance, and readiness milestones
Responsible for all sales pipeline metrics from Client Inquiries to Homes Sold, including reporting on the same
Manage Client Services production pipeline and adhere to timelines set forth by construction schedule, strategic plan goals, and funding sources
Work closely with Development/Grants Department to provide data and analysis to secure and maintain funding streams
In cooperation with appropriate staff, committees, (and when appropriate the Board of Directors), develop, implement and enforce Client Services policies
Design, implement, and maintain Client Services procedures and departmental manuals
Research and develop policies as needed to comply with Habitat for Humanity International standards and directives
Requirements
MINIMUM EXPERIENCE REQUIREMENTS:
Proven ability to lead and collaborate effectively with staff, volunteers, and external stakeholders
Demonstrated success in developing and executing strategic plans, particularly in sales, client engagement, or program delivery
Strong interpersonal and communication skills, with the ability to convey complex information with clarity, diplomacy, and authority
Working knowledge of mortgage lending laws, sales contracts, and affordable housing compliance standards
Experience in long-range planning and process improvement
Skilled in team management, conflict resolution, and performance coaching
Bachelor’s degree in relevant fields such as business, public administration, nonprofit management, or housing-related disciplines.
Minimum of five (5) years of progressive leadership experience in nonprofit program management, housing services, or a related business environment
PREFERRED EXPERIENCE REQUIREMENTS:
Safe Act Certification
Bilingual in Spanish / English preferred
