Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Food and Beverage Director.

In this role, you will manage the fine dining Stories Restaurant set amongst the Pecan trees of the Lost Pines Resort. Stories has been creating Texas memories since the resort opened in 2006. Host to numerous VIP's, anniversary dinners, first dates and wedding celebrations.

Responsibilities include staffing, scheduling, training and administrative tasks associated with the role. Ensuring the compliance with restaurant standards and operational excellence. Development and coordination of special feature events. Participation in events that feature and highlight the talent of Stories.

Duties include:

• Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
• Develop and recommend the budget, concepts, and objectives and manage within those approved plans
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee the development of employees
• Hire, train, empower, coach, and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory, and budget for outlet operations
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Office
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Maintain a strong presence on the floor
• Plan, coordinate & implement special events and holiday functions

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• Demonstrated ability to effectively interact with people
• 4 years or more of hotel F&B management experience (preferably with Hyatt)
• Service-oriented style with professional presentation skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concepts, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts