Job Type
Full-Time
Job Function
Other
Description
OverviewAbout us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world's most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About the role
DNV GreenPowerMonitor USA Inc. seeks a Customer Success Engineer to work at our office in Austin, TX.
Job Duties:
- Successfully deliver On-site Solutions (SCADA and PPC) projects, while ensuring adherence to scope, schedule, and budget constraints.
- Create specific tools and automation processes, enabling us to deliver intelligently and uphold our position as industry leaders.
- Act as direct point of contact with client for all operational projects and the internal customer advocate.
- Act as subject matter expert regarding the company hardware devices, software tools, functionality, and customization capabilities.
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
- Work with customers to determine their needs and then recommend the right product to solve the customer's problem.
- Provide prompt responses to customer requests promptly via phone calls, video conferences, and email.
- Organize customer training sessions to empower customers to be self-sufficient.
- Use company literature and available training resources to stay up to date on product/service features and to provide internal trainings to less experienced colleagues.
- Role is hybrid allowing periodic work from home within reasonable commuting distance of the Austin, TX office.
What we offer
Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision to make a global impact for a safe and sustainable future. DNV offers a congenial working environment, competitive salaries, and an exceptional benefits package.
Local employment conditions apply.
Please visit our website at www.dnv.com
Company & Business Area Description
DNV is one of the world's leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.
Equal Opportunity Statement
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity! For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
About you
Main Requirements:
Bachelor's degree in Engineering, Industrial Engineering or related field of study and three (3) years of experience as a Customer Success Engineer, Key Account Manager, Operations and Maintenance Supervisor or related role in Renewables Energy Sector where required experience gained.
Special Skills: Also requires experience in the following:
- Assisting clients with technical queries and support requests related to renewable energy monitoring systems;
- Working knowledge of prevalent North American inverter and wind turbine brands;
- Understanding of SCADA and Data Acquisition Systems solutions;
- Proficient in networking (IP, Ethernet, FO, Routing, LAN) and Industrial Communication Protocols (ModBus, DNP3, IEC104, OPC);
- Reading, understanding, and editing electrical CAD drawings for renewable energy projects.
#LI##ID##CB#
What we offer
Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision to make a global impact for a safe and sustainable future. DNV offers a congenial working environment, competitive salaries, and an exceptional benefits package.
Local employment conditions apply.
Please visit our website at www.dnv.com
Company & Business Area Description
DNV is one of the world's leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.
Equal Opportunity Statement
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity! For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
About you
Main Requirements:
Bachelor's degree in Engineering, Industrial Engineering or related field of study and three (3) years of experience as a Customer Success Engineer, Key Account Manager, Operations and Maintenance Supervisor or related role in Renewables Energy Sector where required experience gained.
Special Skills: Also requires experience in the following:
- Assisting clients with technical queries and support requests related to renewable energy monitoring systems;
- Working knowledge of prevalent North American inverter and wind turbine brands;
- Understanding of SCADA and Data Acquisition Systems solutions;
- Proficient in networking (IP, Ethernet, FO, Routing, LAN) and Industrial Communication Protocols (ModBus, DNP3, IEC104, OPC);
- Reading, understanding, and editing electrical CAD drawings for renewable energy projects.
#LI##ID##CB#
Job ID: 80814668
