Description
We are seeking a Clinical Administrator to support our IA CSA (Iowa Core Standardized Assessments) program. In this role, you will play a key part in supporting program operations by scheduling assessments and accommodations for the population served, responding to phone and email inquiries within contractual turnaround times, providing highquality customer support to both internal and external stakeholders, and completing accurate data entry.
This is a remote, phonebased position that requires you to work from a dedicated home workspace during scheduled hours.
This role is ideal for individuals with strong organizational skills, attention to detail, and a commitment to delivering excellent customer service in a clinical administrative setting.
**Position is contingent upon contract award**
About the Program: The IA CSA (Iowa Core Standardize Assessments) will conduct clinical assessments for individuals seeking enrollment into all Iowa Medicaid Waivers or to conduct clinical reassessments for Medicaid Waiver Recipient
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs
- Competitive Compensation - Bonuses based on performance included
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions
- Tuition Reimbursement - Invest in your ongoing education and development
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
- Professional Development Opportunities-Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents
- Review information keyed into the system to verify the accuracy of data
- Monitor data/image quality of scanned documents
- Follow established policies and procedures for index and imaging without deviation
- Maintain confidentiality and security of relevant information.- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Provide customer support to internal and external customer
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage
- Identify and resolve data errors
- Performs other related duties as assigned
Minimum Requirements:
- High school diploma, GED, or equivalent required.- 0-2 years of relevant experience required
- At least 1 year of healthcare customer service experience
- Proficient in Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong interpersonal and customer service skills
- Strong organizational skills with attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
Preferred requirements:
- 2 years of healthcare customer service experience
- Previous experience scheduling and coordinating assessments
- Clinical administrative support experience
- Experience working in a call center environment
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
