Description
Location
This position is 100% virtual and requires candidates to reside within the contiguous United States. All applicants must be legally authorized to work in the United States without sponsorship. Proof of eligibility will be required upon employment.
Position Description
The Account Manager (AM) role is responsible for the strategic business relationship with clients including understanding client goals, positioning Alpine offerings to align with client goals, collaborating with the client teams to design solutions and fulfill the work, and growing year-over-year value for Alpine and its clients.
Requirements
Essential Functions/Responsibilities
Responsible for maintaining and strengthening the business relationship between Alpine and Alpine’s clients
Accountable for working with client and client teams to create mid- and long-range strategic plans, document plans, and collaboratively work with client teams to execute the plans
Responsible for establishing and meeting or exceeding client satisfaction and revenue goals across all lines of business, including cross-selling new lines of business
Responsible for collaborating with legal and other resources to put in place master-level agreements for new LOBs, as well as renegotiate/renew existing master-level agreements and related legal documents (e.g., data protection agreements, security agreements, confidentiality agreements, Standard Contractual Clauses)
Responsible for communicating with clients to understand their needs and explain offering/ solution value in the context of the client’s needs
Accountable for establishing and building a successful strategic business relationship with client decision makers
Responsible for collaborating with the solutions designers and product managers to consolidate clients’ service needs, pain points, and custom requests to drive initiatives, prioritization, and communication feedback on current and newly implemented products/services
Responsible for serving as the main point of contact relating to strategic client business needs and relaying organization information to clients
Accountable for organizing client engagements at industry and Alpine-sponsored events
Responsible for collaborating to discuss estimates and draft SOWs for clients
Responsible for creating and maintaining accurate, up-to-date client forecasts that include revenue targets, active opportunities, and current sales orders
Competencies
Excellent collaboration, communication (written and verbal), interpersonal, and negotiation skills
Excellent critical, strategic, analytical thinking, and problem resolution skills
Excellent relationship-building and sales skills
Ability to communicate effectively with technical and non-technical audiences
Demonstrated ability to effectively communicate and build strategic relationships with C-suite executives and senior stakeholders
Excellent time management and organizational skills with attention to detail and the ability to prioritize and meet deadlines
Ability to lead, manage, and work effectively in a virtual environment
Ability to work well in and across diverse and multi-disciplinary teams
Advanced knowledge of Microsoft Office, CRM, and PM software
Supervisory Responsibility
This position has no supervisory responsibilities
Travel
Up to 25%
Required Education and Experience
Bachelor or graduate degree required, or equivalent experience
3+ years of Sales and Account Management experience
Testing Industry experience
Experience working with internal and external clients, stakeholders, and policymakers
Experience defining and implementing cross-team processes and continuous quality improvement initiatives
Experience with contract management activities including SOWs, scope change, project deliverables, and budgets
Preferred Education and Experience
NetSuite, HubSpot, Asana, PandaDoc or similar SOW development software experience
About Us
At Alpine Testing Solutions, we specialize in building high-quality assessment systems that empower organizations to measure and improve performance. With a strong commitment to excellence, collaboration, and client success, Alpine fosters a culture of innovation and continuous improvement in the testing industry.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
